Frequently Asked Questions

Common Delivery Questions

  • Do you deliver to Clemson University dorms? Yes! We love surprising students. Please provide the dorm name, student's name, and their phone number so we can coordinate a smooth hand-off in the SPECIAL INSTRUCTIONS section of the checkout page. Due to campus security, we cannot deliver directly to dorm rooms. We will coordinate a front-of-building hand off with the student. If the student is unavailable, the package will be left with the front desk/package locker at the student's risk.
  • Do you deliver to Oconee Memorial Hospital in Seneca? Yes! We deliver to the hospital during visitor hours until 3:00 p.m. Please provide the patient's name and room number in the SPECIAL INSTRUCTIONS section at checkout.
  • What is your delivery window? Local orders for Clemson, Pendleton, and Seneca are typically hand delivered within 24 hours. We strive to do same day deliveries, depending on the time of day, holidays and seasonal traffic. We do not deliver on home football game weekends and major holidays.
  • Can I add a handwritten note? Absolutely. Just include your message in the SPECIAL INSTRUCTIONS section at checkout, and we will hand-write it for you on a boutique, hand embossed notecard.


Be Satisfied

Your satisfaction is incredibly important to us. If your item arrives damaged or there is a rare mistake with your order, please reach out to our studio within 24 hours of delivery and we will gladly make it right.


Refund and Cancellation Policy

Our Refund Guarantee: Because our care packages contain fresh, perishable flowers and handmade treats, we have a specialized return policy to ensure quality.

Perishable Items (Flowers and Treats):

  • Quality Issues: If your flowers or treats arrive damaged or do not meet our quality standards, please contact us within 24 hours of delivery with a photo. We will happily provide a replacement.
  • Non-Returnable: Due to health and safety regulations, we cannot accept returns on food items or fresh flowers once they have been delivered.

Handmade Items (Crochet and Sewn Items):

  • Because our studio items are crafted for personal wellness and intimate self-care, we are unable to accept returns or exchanges on personal care items - including our hand-crocheted face cloths, therapeutic eye pillows, and weighted comfort heat bags. Due to the nature of these products, health and safety regulations, and cleanliness standards, once these items leave our studio, they cannot be resold. We want every single customer to rest assured that their wellness pieces are entirely untouched, pristine, and beautifully fresh.

 

Cancellations:

  • Orders can be canceled for a full refund up to 24 hours before the scheduled delivery date. Because we source fresh flowers specifically for your order, cancellations made less than 24 hours in advance will receive a 50% refund.

 

Non-Delivery:

  • If we are unable to gain access to a dorm, residence, or hospital room (and the recipient does not respond), we will leave the package in the most secure location available (e.g., front desk or mailroom). We are not responsible for packages once they have been delivered to the designated building.


Privacy Policy

At Corbett Cove Creations, your privacy is a top priority.

What We Collect: We collect your name, email, billing address, and the recipient's delivery  details (name, and dorm/address/hospital room, phone number) solely to fulfill your order.

Payment Security: We never see or store your credit card information. All payments are processed through secure, industry-standard gateways (Shopify). 

Data Usage: We do not sell or share your data with third parties for any reason.

Your Rights: You may request to view, edit, or delete your personal information at any time by contacting us at CorbettCoveCreations@gmail.com.